Payment And Insurance

We hope that you will feel that the fees that we charge represent good value for the level of care, service and facilities that we provide.In order to maintain this we ask that payment is made at the time of treatment, unless by prior arrangement with the veterinary surgeon.

Please feel free to ask for an estimate of the fees if you are at all concerned.

For your convenience, we can accept payment by Visa/Mastercard/Switch/Delta and payment can also be made over the telephone.

Insurance
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As there is no NHS for pets, illnesses or conditions that require complex investigations or sophisticated treatment and medications may become expensive. We therefore advise clients to consider pet insurance as a means of securing peace of mind and spreading the cost of your pet's healthcare.

We have no links with any particular pet insurance companies but if you would like any general advice on selecting an appropriate policy, please give us a call.

 We endeavour to turn around any insurance claims as quickly as possible, and have a dedicated member of staff responsible for handling this paperwork. We do not currently charge for the administration of insurance claims, but we would be grateful if you could ensure that all claims forms are correctly filled in, particularly with a signature!